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“you have to love the work and be a bit crazy to do towing service on the highways».

It is with pride that Serge Landry tells us about the tow operator job, not always an easy job, and one with a certain amount of risks. As an example, when a tow truck is called on an accident site, it is important to clear the road as quickly as possible to avoid traffic jams. It is also important to make sure that curious onlookers don’t stop as it increases the risk of another accident.

For Mr. Landry, “you have to love the work and be a bit crazy to do towing service on the highways, very often in the dark, snow, slush, and at unreasonably cold temperatures. Considering that people drive faster and faster, that they use their cell phones and even send SMSs, it’s one of the most difficult jobs to do outdoor, and nevertheless, one of the less known and valued.”

“Each towing request starts with the situation assessment and accident site analysis before doing any work. We have to make sure that we carry all the safety equipment needed to secure the site for both intervening parties on the site and road users. Once this is completed, we have to have the appropriate equipment on site to perform our work. We must keep analyzing the situation as we work, to be able to change or modify our approach as the work proceeds. The next step is to clear the site, and bring it back to the state it was in before the accident. And of course, this must be done as quickly as possible.”